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Administrator Manual
4. Troubleshooting
4.1 General
Phenomena Response
WirelessIP 5000 does not start. The battery is dead. If the battery is dead, WirelessIP 5000
will not start and the LED will not light up. After recharging
the battery using the AC adapter, try to restart it again.
A key will not work. Remove the battery, and then reconnect it.
You can hardly see the screen. Adjust the contrast using the Menu>Setting>Brightness
adjustment.
There is a vertical line on the screen. If it has not been used for a long time, there are cases when
the line appears right after starting it up. This can also occur if
the battery has been improperly removed.
Communication is bad, or phone
suddenly disconnects.
It is possible that you are too far from the access point, the
signal is being weakened by an obstruction such as a wall, or
there is electromagnetic interference. Check the signal level
and interference using Menu>Admin>Network>Sitescan.
The standby time is different to that in
the specifications.
The battery standby time can be different from that noted in
the specifications on account of the access point configuration
or settings. Also, the standby time can be shortened due to a
high or low temperature environment.
WirelessIP 5000 heats up. When the WirelessIP 5000 is located outside the range of the
access point, there are situations when the device consumes
power as when telephoning. The device can heat up slightly
on account of this. The heat will not effect operation.
The sound level is too low. Using the volume button, adjust the sound level.
After restarting, the time reverts to the
default value.
Since WirelessIP 5000 cannot maintain the time when the
power is off, it is necessary to retrieve time information from
the NTP server.
The battery becomes unusable. When the WirelessIP 5000 will not be used for more than a
month please remove the battery from the handset and store it.
The battery pack may become unusable due to self-discharge.
Please store the battery at less than 20°C in a low-humidity
environment that is clean and free of dust.
* When problems other than those discussed above occur, consult the store or dealer from whom you
purchased the product.
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