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Other Information
TroubleShooting
If the TV does not operate as usual or appears to be faulty please read carefully this section. Many operational issues can be
resolved by users.
It is also advisable to unplug the TV form the AC socket on the wall for 60 seconds or more, then reconnect and start again.
This simple procedure helps in restoring stable conditions for electric circuits and firmware of the unit.
Please contact Manufacturer Customer Care if the problem is unresolved or you have other concerns.
SYMPTOMS POSSIBLE SOLUTIONS
No sound or picture.
Check if the power cord is plugged into a powered AC outlet.
A power switch on the right side bottom edge of the front panel must be turned on. Press the
[POWER] button in the remote control to activate the unit from Standby.
Check to see if LED light is either red or blue. If illuminated, power to TV is OK.
I have connected an external source
to my TV and I get no picture and/or
sound.
Check for the correct output connection on the external source and for the correct input
connection on the TV.
Make sure you have made the correct selection for the input mode for the incoming signal.
When I turn on my television, there
is a few second delay before the
picture appears. Is this normal?
Yes, this is normal. That is the TV searching for previous setting information and initializing the TV.
Picture is normal, but no sound.
Check the volume settings.
Check if Mute mode is set “on”.
Sound but no picture or black and
white picture.
If black and white picture first unplug TV from AC outlet and re-plug after 60 seconds.
Check that the Colour is set to 50 or higher.
Try different TV channels.
Sound and picture distorted or
appear wavy.
An electrical appliance may be affecting TV set. Turn off any appliances, if interference goes
away, move appliance farther away from TV.
Insert the power plug of the TV set into another power outlet.
Sound and picture is blurry or cuts
out momentarily.
If using an external antenna, check the direction, position and connection of the antenna.
Adjust the direction of your antenna or reset or fine tune the channel.
Horizontal/vertical stripe on picture
or picture is shaking.
Check if there is interfering source nearby, such as appliance or electric tool.
The plastic cabinet makes a “clicking”
type of sound.
"Click" sound can be caused when the temperature of the television changes. This change causes
the television cabinet to expand or contract, which makes the sound. This is normal and the TV is
OK..
Remote control does not work.
Confirm that TV still has power and is operational.
Change the batteries in the remote control.
Check if the batteries are correctly installed.
Smart Television with wireless
network capability Wi-Fi fail to join a
local network
Configure the local wireless router or access point for WPA-PSK security before
attempting to connect the TV to the Wi-Fi network.
Follow instruction in the User Manual of the television to setup a wireless connection
3D Movie does not play on TV
Check if 3D Blu-Ray video is used?
A 3D disk in the player is used and the player is set to 3D mode?
Check the HDMI cable is connected from 3D video source to the TV?
The TV is set to 3D mode?
Check the 3D glasses have power and turn it on?
37


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