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Other Information
Trouble Shooting
When there is something wrong with your TV, you can try turning off the TV and then restart it.
You can also operate according to the following chart. If the problem still cannot be solved,please
contact the professional technicians.
SYMPTOMS POSSIBLE SOLUTIONS
No sound or picture.
Check if the power line is in the outlet and if it has electricit y.
Check if you have pressed Power button on the TV or
remote control.
Power button on the
Check the setting of picture brightness and contrast.
Check the volume.
The picture is normal
but there is no sound.
Check the volume.
Check if Mute mode is set.
Check if Mute mode is set.
No picture and white
or black picture.
Adjust Picture Setting.
Check Color System.
The sound and
picture are interfered.
Try to find the appliance affecting TV set, and move it far away from the
TV set.
Try to insert the power plug of the TV set into another outlet.
Unclear picture or
picture with snow.
Check the direction, position and connection of your antenna.
Adjust the direction of your antenna or reset or fine tune the channel.
The remote control
does not work.
Change the batteries in the remote control.
Clean the upper side of the remote control.(radiating window)
Check the contacting points of the batteries.
Check if there is obstruction between the remote control and the monitor.
Check if the batteries are correctly installed.
H/V strip or the
picture shaking.
Check if there is interfering source nearby, such as
electric tools.
appliance or
The cabinet of the TV
makes “Click” sound.
Sometimes the room temperature change can cause the television cabinet
to inflate or contra, which makes the sound. This does not mean the TV
breaks down.
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