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Troubleshooting
No power or lights to the
device when switched on.
DC Adaptor not switched on at
mains socket or DC Adaptor not
plugged into device properly.
Check mains socket power
is switched on and the DC
Adaptor is plugged into
the device correctly. If still
not working – contact your
authorised dealer.
The Device is not vibrating. The device DOES NOT VIBRATE. Read instructions
on correct use.
The Body electrode pads have
lost their adhesive / stickiness.
The electrode pads will
eventually deteriorate
with regular use. They are
consumables. To guarantee
maximum life, ensure that
your skin is free from dirt,
oil and lotions.
Dab a small drop of water
onto the sticky side of the
electrode pad and rub into the
surface. This should improve
the adhesiveness. Also use
the hard white plastic holders
to store the pads. At the end
of the electrode’s life, please
contact your authorised dealer
to purchase replacements.
My legs are aching
after treatment.
You may have the “SOLE”
intensity on too high a setting
and your muscles are being
overworked.
Leave adequate time after each
treatment to allow the muscles
to recover (just like after
vigorous exercise!). On your
next session start on a lower
setting (where you can feel the
mild electrical stimulation and
it is comfortable) and reduce
the duration until your muscles
have acclimatised to the
stimulation.
Device is on (lights illuminated
on the LCD display) but cannot
feel the electrical stimulation
through footpads.
The device is not being used
correctly. Check corrective
action procedure.
We call it “The Hand Test”. Test
the device by placing both bare
hands at the same time on each
of the foot pads (left hand on left
pad, right hand on right pad).
Increase the “SOLE” intensity
up in increments of 10 (up to
maximum of 99) until you can
feel the stimulation. If you can
feel the stimulation through your
hands then the device is working.
If on 99 you still cannot feel the
stimulation then please contact
your authorised dealer.
Not placing both bare feet on
the foot pads at the same time.
Ensure that your feet are bare
and each foot is placed on
each of the foot pads at the
same time. Keep increasing
the “SOLE” intensity up to a
maximum of 99 until you feel
the stimulation.
Your feet may be dry. Moisturise the soles of your feet
preferably with a heel balm high
in urea from your local pharmacy
and try the procedure again. You
may also have to increase the
“SOLE” intensity level.
You may be dehydrated. Drink plenty of water before
and after using the device. The
device uses your body to create
the electrical circuit. Water
is an excellent conductor of
electricity and if your body is
less hydrated (below 60%) then
the stimulation may be less.
Therefore it is important to
always remain well hydrated.
The “SOLE” intensity level may
be on too low a setting.
This is a very safe device. Keep
increasing the “SOLE” intensity
level towards 99 until you feel
the stimulation. Ignore your
friends and family if they were
able to feel it on much lower
levels – everyone is different!
Also, you may find that you have
to increase the “SOLE” intensity
level as you get used to the
therapy. The aim is not to get to
99 but to find a setting that is
comfortable for you.
Troubleshooting continued...
Problem Possible Cause Solution Problem Possible Cause Solution
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  • Ihave received an english machine from my friend who's dead last november but i need to change the electric accessory socket to be able to use electrods for my back's pein. do yOU have them for french use ? Submitted on 20-10-2023 at 10:18

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  • Haven't used it for awhile, when I go through the start procedures there's no elect. jolt to my feet, ie., there doesn't appear to be any elect. current from the feet pads. Submitted on 22-7-2023 at 17:28

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  • Haven't used it for awhile, I've gone through the start up but it give the current jolt ie., doesn't appear to be any elect. current going through the feet pads. Submitted on 22-7-2023 at 17:26

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  • I have used the model CB-V3 for many years but not the contac pads. I have Ostio Arthritus in both knees and my Docter said use the contact pads as I have no hope of knee surgery (87 years old) but cannot find the pads original pads. Where can I purchase the contact pads? Submitted on 21-2-2023 at 04:13

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  • Circulation Booster CB-V3 The lead wires and Tens pads have been lost and I would like to replace them. Does anyone know what size the lead wire plugs to snap on connectors should be?
    Thanks so much. Submitted on 22-9-2022 at 02:33

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  • I purchased a circulation booster off marketplace and was told that it had never been used but it won't turn on and we have not got a manual for it to try to work out the problem . New batteries in remote and power outlets work.
    Submitted on 12-9-2022 at 01:59

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  • i seem to be missing a part that fits into accessory socket. What is this part and is it necessary ? Submitted on 3-9-2022 at 12:13

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  • is this machine suitable for Diabetes and if it is what is the recommended intensity to use Submitted on 12-5-2022 at 12:04

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  • Problem is I don't have the user manual,so I don't have the correct information about settings
    Submitted on 8-5-2022 at 22:28

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  • Hi we have a High Tech Health Circulation Booster v.2 Can we get a service for the machine? 1. The impulses are not as strong as they used to be. 2. Sometimes, though plugged in, the machine does not turn on - this is sporadic. Submitted on 10-4-2022 at 03:32

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    • Hi, Do you have the user manual? I would love a copy of it please. I can only find the V3 manual.
      Thanks Answered on 27-11-2022 at 14:36

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  • how can i get replacement accesories,ten pads,lead.instrutions. Submitted on 17-3-2022 at 19:24

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  • I have been using the hi tech health circulation booster for 8 weeks now is it safe to use as I have a pacemaker fitted? Submitted on 27-2-2022 at 20:43

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  • M Y booster has been working fine but now the vibration has stopped I a. 88 this year and unable to walk and the booster helps my circulation Submitted on 22-2-2022 at 12:37

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  • machine lights up everywhere but no action on foot pads Submitted on 19-1-2022 at 04:03

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  • What is meant to go in the small compartment under the rear of the machine where it says "please do not open after insertion". There appears to be nothing in it that has been inserted. Submitted on 9-1-2022 at 13:29

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  • An I use the circulation booster if I have had scelotherapy Submitted on 31-10-2021 at 02:02

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  • I have had sceiatherapy is this circulation able to be used on my legs Submitted on 31-10-2021 at 01:37

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  • New cord lights up but will not start what do i need to do please Submitted on 20-9-2021 at 04:32

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  • How do I get a new lead
    For my high tech circulation booster

    Submitted on 8-12-2020 at 21:32

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  • Where can i get my v3 circulation booster repaired Submitted on 16-11-2020 at 17:57

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  • Used this yesterday, it was fine. Today no power. Submitted on 12-10-2020 at 21:51

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  • Hi we have not used the machine for several years and although we have found a lead that fits we are not sure its the right one, also we need a copy of the manual Submitted on 31-8-2020 at 21:47

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  • Hi,
    Where can I order new Electrode Pads for the Circulation Booster?
    Regards,
    Hans Olsson Submitted on 17-5-2018 at 16:08

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