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Grandstream Networks, Inc. GXV3662_HD/FHD User Manual Page 46 of 48
Firmware Version 1.0.1.71 Last Updated: 03/2013
IP VIDEO SURVEILLANCE FAQ
1. What is the default IP address of the GXV-3662_HD/FHD?
The default IP configuration is DHCP.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please check whether the IE add-on is installed correctly.
Once you log into the GXV 3662_HD/FHD web interface, Internet Explorer will indicate that
This website
wants to install to following add-on:
GSViewer. cab‘ from Grandstream Networks,
Inc.
Please install this
add-on when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll, lik_VoiceEngine_dll.dll and
GSViewerX.inf from C:\WINDOWS\system32
4. Why can’t I access the GXV-3662_FHD web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV-3662_FHD web configuration page is not displayed correctly in Internet Explorer 8?
In IE8, Compatibility View might need to be enabled for the GXV-3662_FHD web configuration page
to load properly. To enable compatibility view, open IE8, click Tools, Compatibility View Setting, and add
the GXV-3662 web configuration pages to the Compatibility View.
6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware upgrade? The
add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must install the
newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV-3662_FHD web GUI, click Play to watch the video stream. To watch a
secondary video stream, right click on the video, and select Secondary Stream on the pop-up menu. Try
reinstalling the Grandstream Viewer add-on for IE if you cannot see the video stream.
46


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