505364
32
Zoom out
Zoom in
Previous page
1/34
Next page
GXV3611 Mini IP Dome Camera
Firmware 1.0.4.6 Page 32 of 34
Grandstream Networks, Inc. 09/2010
6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware
upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must
install the newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV3501/ 3504/ 3601/ 3611 web GUI, click Play to watch the
video stream. To watch a secondary video stream, right click on the video, and select
Secondary Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for
IE if you cannot see the video stream.
8. Why is audio missing from the recorded video when an alarm is triggered?
Please double check whether the device has an audio input connected.
The GXV3504 has 4 audio input ports and one MIC IN port. The GXV3501 has a MIC IN
port for an audio input. The GXV3601/3611 has a built-in microphone and one MIC IN port
for audio inputs.
9. What is DDNS? Is it important for IP surveillance product to have DDNS support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP
network camera that has DDNS support for dynamic IP addresses.
Chances are that the network has a dynamic IP address (which changes with every log on). A
DDNS service makes sure that the camera’s IP address always matches up to the current
server address. DDNS also allows for a website to be linked to the IP camera that is
constantly updated with the correct information and has a reliable feed.
10. Why is Windows Media Player unable to play the recorded videos files?
The GXV3501/ 3504/ 3601/ 3611 all use the H.264 video codec. Windows Media Player
may lack the proper H.264 decoder to play the recorded video. Please download the
Microsoft FFDShow H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and
install it.
11. Alarm Triggered Events do not work in GSurf.
Please double check the Alarm Action on your GXV3501/ 3504/ 3601/ 3611. Login to the web
GUI of the GXV3501/ 3504/ 3601/ 3611, go to the Motion Detection or Alarm Events page,
and make sure option Upload to Alarm Center is checked.
12. It is recommended that you save your video files in different directories when
using GSurf and GS_NVR.
GSurf and GS_NVR are different programs that have the ability to delete recorded video files.
It is better to save video files in different directories when using GSurf and GS_NVR in the
event that they automatically delete files that you might want to keep.
32


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Grandstream GXV3611 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Grandstream GXV3611 in the language / languages: English as an attachment in your email.

The manual is 0,93 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info