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MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See Charging the Battery (page 8).
If charging the battery didn’t work, try restarting your camera. See
Restarting Your GoPro (page 55).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 55).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the le. If your footage
skips, one of the following issues is probably the cause:
The computer doesn’t work with H.264 les. Try downloading the
latest version of the Quik desktop app for free at gopro.com/apps.
Your computer doesn’t meet the minimum requirements of the
software you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down to access the Dashboard, then tap Preferences >
Connections > Camera Info.
I DON’T KNOW WHAT SOFTWARE VERSION I HAVE
Swipe down to access the Dashboard, then tap Preferences >
About > Camera Info.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The serial number is stamped inside the door of your camera. You can
also nd it by swiping down to access the Dashboard, then tapping
Preferences > About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Troubleshooting
GoPro is dedicated to providing the best possible service. To reach GoPro
Customer Support, visit gopro.com/help.
GoPro, HERO and their respective logos are trademarks or registered
trademarks of GoPro, Inc. in the United States and other countries.
© 2018 GoPro, Inc. All rights reserved. Made in China. Hecho en China.
For patent information, visit gopro.com/patents. GoPro, Inc., 3000
Clearview Way, San Mateo CA 94402, USA | GoPro GmbH,
Floessergasse 2, 81369 Munich, Germany
To see the complete list of country certications, refer to the Important
Product + Safety Instructions included with your camera or visit
gopro.com/help.
Customer Support
Trademarks
Regulatory Information
13026464000 REVB
35


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