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MS820
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12 FAQ
Why can’t I turn on the device?
Please make sure that the device has sufficient
power, and that the battery is secured in the device.
Plug the device to an outlet by the AC charger.
Check whether the LED light on the device has
lighted up, and then press the power key on the
device to turn on the device.
Why does the screen freezes and does not
respond to my commands or input?
Reboot the system to release memory. The system
shall operate more efficiently.
If the system still lags after rebooting, you will need
to clean boot the device. To clean boot, press and
hold Camera key and Power Key at the same time
for about 3 seconds, and then release. Your device
will reset to factory defaults and reboot.
Why can’t my device make any sound alerts?
Tap the speaker icon on the upper-right corner
of the screen, and then adjust the alert or ring
volume.
You could also use the volume key on the left side of
the device to adjust volume.
Why would the screen darken automatically?
This is a power saving mechanism. You can change
this setting in Start > Settings > System tab >
Backlight > Battery Power tab & External Power tab.
When I open a file or a program, an “Insufficient
Memory” message pops up.
The device memory is shared by both of storage and
programs. You can follow the steps below to release
memory.
1. Remove some of the rarely used programs.
2. Remove rarely used files.
Why doesn’t the screen respond accurately to
my stylus taps?
Select Start > Settings > System tab > Screen >
General tab. Select “Align Screen” to align the
screen.
Why does the device launch wrong programs or
ignore my command, when I press a device key?
Note: When you perform a clean boot on this
device, all your personalized settings, the
information, and the installed programs will
be removed. The system will reset to factory
defaults.
Select Start > Settings > Personal tab > Buttons, and
check whether the programs assigned to each key is
correct. You can change these key assignments.
My device cannot form a successful connection
with ActiveSync.
Please make sure you have installed ActiveSync 4.5
or later version in your computer. You can find
ActiveSync in the installation CD, or you can
download the latest version from Microsoft’s website.
Please make sure you have connected the device to
the computer by plugging in the USB cable to both of
the device and the computer.
88


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