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My device is not acquiring satellite signals
Verify the GPS simulator is turned off (page 13).
Take your device out of parking garages and away from tall
buildings and trees.
Remain stationary for several minutes.
The device does not charge in my vehicle
Check the fuse in the vehicle power cable (page 14).
Verify the vehicle is turned on and is supplying power to the
power outlet.
Verify the interior temperature of the vehicle is between 32°
and 113°F (between 0° and 45°C).
Verify that the fuse is not broken in the vehicle power outlet.
My battery does not stay charged for very
long
Decrease the screen brightness (page 13).
Shorten the display timeout (page 13).
Decrease the volume (page 2).
Disable Bluetooth wireless technology (page 13).
Put the device in sleep mode when not in use (page 1).
Keep your device away from extreme temperatures.
Do not leave your device in direct sunlight.
The battery gauge does not seem accurate
1
Allow the device to fully discharge.
2
Fully charge the device without interrupting the charge cycle.
My device does not appear as a removable
drive on my computer
On most Windows computers, the device connects using Media
Transfer Protocol (MTP). In MTP mode, the device appears as
a portable device and not as a removable drive. MTP mode is
supported by Windows 7, Windows Vista
®
, and Windows XP
Service Pack 3 with Windows Media Player 10.
My device does not appear as a portable
device on my computer
On Mac computers and some Windows computers, the device
connects using USB mass storage mode. In USB mass storage
mode, the device appears as a removable drive or volume, and
not as a portable device. Windows versions prior to Windows
XP Service Pack 3 use USB mass storage mode.
My device does not appear as either a
portable device or a removable drive or
volume on my computer
1
Disconnect the USB cable from your computer.
2
Turn off the device.
3
Plug the USB cable into a USB port on your computer and
into your device.
TIP: Your device should be connected directly to a USB port
on your computer and not to a USB hub.
The device automatically turns on and goes into MTP mode or
USB mass storage mode. A picture of the device connected to a
computer appears on the device screen.
My phone will not connect to the device
Select Settings > Bluetooth.
The Bluetooth field must be set to Enabled.
Enable Bluetooth wireless technology on your phone and
bring your phone within 33 feet (10 m) of the device.
Go to www.garmin.com/bluetooth for more help.
Troubleshooting 15
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