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My phone will not connect to the watch
If your phone will not connect to the watch, you can try these tips.
Turn off your phone and the watch, and turn them back on again.
Enable Bluetooth technology on your phone.
Update the Garmin Jr. app to the latest version.
Remove the watch from the Garmin Jr. app and the Bluetooth settings on your phone to retry the pairing
process.
If you bought a new phone, remove the watch from the Garmin Jr. app on the phone you intend to stop using.
Bring your phone within 10m (33ft.) of the watch.
On your phone, open the Garmin Jr. app, and select More > Pair a new Garmin device to enter pairing mode.
From the watch face, hold , and select Sync & Pair > Pair.
How do I pair an additional watch with the Garmin Jr. app?
If you have already paired a watch with the Garmin Jr. app, you can add a new child and watch from the kid
menu. You can pair up to eight watches.
NOTE: You must remove a watch from a child before adding a new watch for that child.
1Open the Garmin Jr. app.
2Select Home > > Add a new child or device.
3Select an option:
To add a new watch for an existing child, select the child.
To add a new watch for a new child, select New kid.
4Follow the on-screen instructions.
Can my child send messages to other children?
Other children must be set up as contacts in the Garmin Jr. app (Adding Messaging Contacts, page8).
Locating a Lost Watch
You can use this feature to help locate a lost Bounce watch that is within range of a paired phone.
TIP: If you are unable to find the watch nearby, try to view the current location of the watch (Viewing Your Child's
Current Location, page14).
1From the Garmin Jr. app, select Home.
2Select your child, and select Settings > Find my watch.
The phone begins searching for the paired Bounce watch. The watch vibrates and also beeps if audible tones
are turned on (Sound and Vibration Settings, page19).
3Press on the watch to stop searching.
Activity Tracking
For more information about activity tracking accuracy, go to garmin.com/ataccuracy.
My step count doesn't seem accurate
If your step count doesn't seem accurate, you can try these tips.
Go to garmin.com/ataccuracy.
Wear the watch on your non-dominant wrist.
Carry the watch in your pocket when actively using your hands or arms only.
NOTE: The watch may interpret some repetitive motions, such as clapping your hands or brushing your teeth,
as steps.
Troubleshooting 23
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