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34
Fault Cause and troubleshooting
lights up. The
appliance does not
heat up.
Demo mode is activated.
Deactivate the demo mode. →Page14
The touch fields for
the ventilation func-
tions do not light up.
The control for the motor does not work.
Call the after-sales service.
→"Customer Service", Page34
The ventilation is not
working.
The motor or the control are defective.
Call the after-sales service.
→"Customer Service", Page34
The symbol lighting is
not working.
The control unit is defective.
Call the after-sales service.
→"Customer Service", Page34
lights up. The odour filters are saturated.
Replace theodour filter. →Page27
lights up. The saturation indicator lights up even though the odour filter has been replaced.
Reset the saturation indicator. →Page28
/ / The electronics have overheated and have switched off the corresponding cooking zone.
1. Wait until the electronics have cooled sufficiently.
2. Press any of the hob's touch fields.
/ / The electronics have overheated and all of the cooking zones have been switched off.
1. Wait until the electronics have cooled sufficiently.
2. Press any of the hob's touch fields.
HomeConnect is not
working correctly.
Different causes are possible.
Reset the saved connections to the home network and to HomeConnect.
Go to www.home-connect.com.
The hob is unable to connect to your home network.
1. Press any touch field to confirm the fault display.
2. Continue cooking as usual without connecting to the home network.
22.3 Normal noises from your appliance
An induction hob may sometimes cause noises or vi-
brations, such as buzzing, crackling, hissing noises, fan
noises or rhythmic noises.
23  Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
23.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate is located on the underside of the ap-
pliance.
The rating plate can be found:
¡On the appliance certificate.
¡On the underside of the hob, towards the front.
34


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