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en Trouble shooting
3
Trouble shooting
Trouble shooting
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
Notes
If appears on the display, press and hold the
button for the relevant cooking zone in order to
read the fault code.
If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
If a fault occurs, the appliance will not switch to
standby mode.
Cleaning
How do I clean the hob?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive
cleaning agents, dishwater detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on ~ "Cleaning"
Display Possible cause Solution
None The power supply has been disconnected. Use other electrical devices to check whether a short-cir-
cuit has occurred in the power supply.
The device has not been connected in
accordance with the circuit diagram.
Ensure that the device has been connected in accord-
ance with the circuit diagram.
Electronics fault. If the fault cannot be eliminated, inform the technical after-
sales service.
The displays flash The control panel is damp or an object is
covering it.
Dry the control panel or remove the object.
The Ù indicator flashes in
the hotplate displays
A fault has occurred in the electronics. To acknowledge the fault, cover the control panel with
your hand.
”ƒ The electronics have overheated and have
switched off the corresponding hotplate.
Wait until the electronics have cooled down sufficiently.
Then touch any symbol on the hob.
”… The electronics have overheated and have
switched off all hotplates.
Ӡ + heat setting and
acoustic signal
There is a hot pan in the area of the control
panel. There is a risk that the electronics
will overheat.
Remove the pan. The fault display goes out shortly after-
wards. You can continue to cook.
Ӡ and acoustic signal There is a hot pan in the area of the control
panel. To protect the electronics, the hot-
plate has been switched off.
Remove the pan. Wait for a few seconds. Touch any con-
trol. If the fault display goes out, you can continue to cook.
”‚/”‡ The hotplate has overheated and switched
itself off to protect the work surface.
Wait until the electronics have cooled down sufficiently
and switch the hotplate on again.
”‰ The hotplate was operating for an extended
period without interruption.
The automatic safety switch-off function has been acti-
vated. See section
“Š‹‹‹
“Š‹‚‹
The supply voltage is faulty; outside of the
normal operating range.
Contact your electricity provider.
—…‹‹ The hob is not connected properly Disconnect the hob from the power supply. Ensure that it
has been connected in accordance with the circuit dia-
gram.
Do not place hot pans on the control panel.
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Customer service en
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
Product number (E no.) and
production number (FD no.)
Always quote the E number (product number) and FD
number (production number) of your appliance when
contacting the after-sales service.
The rating plate bearing these numbers can be found:
On the appliance certificate.
On the underside of the hob.
The product number (E no.) can be found on the glass-
ceramic hob. You can check the after-sales service
index (KI) and production number (FD no.) by going to
the basic settings. Refer to the section entitled
~ "Basic settings" to find out how to do this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
23


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