Manual Futiro Terra (page 22 of 23) (English)

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7. Is the Futiro software running?

If the Futiro software is running you will see the Futiro icon on the system tray

of your computer (Figure 2.7). You may need to click on << to show hidden

icons. If the Futiro icon is not on the system tray, double click the Futiro icon

on your desktop to run the software.

8. Is the Futiro icon in the System tray green?

If not, ensure that your Futiro handset is plugged directly into your computer’s

USB port and that your VoIP application is running and logged in.

All audio is being played through my Futiro handset.

Windows: You may need to change your default audio device settings. Go to Start -

> Settings -> Control Panel -> Sounds and Audio devices -> Audio tab, and

ensure that your sound card is selected as the default device in the sound playback

list. Do not

select the USB Audio Device from this list, if possible.

Mac OS X: Open System Preferences and click the Sound icon. Click on Output

and then on Internal Speakers (or other soundcard / audio device).

I am unable to call a landline or mobile phone.

Your VoIP provider may not provide this functionality. Please check your provider’s

website for more information.

I have inserted the Futiro CD into my computer and nothing is happening.

Open up My Computer on your PC or laptop and double click on your CD ROM

drive. The software installation menu will then be displayed.

I am having problems installing my Futiro software. I have been getting

messages about administrative rights and/or insufficient privileges.

You may not have rights to install software on your computer; you need to log on to

your computer as administrator. In business environments you may need to contact

your local network administrator to do this.

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Futiro Terra Manual

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