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First Alert DVRAHD-0810 Manual

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Page 96
APPENDIX
Troubleshooting
Error Possible Cause Solutions
Live view stuck
when video
outputs locally.
a) The frame rate has not
reached the
real-time frame rate.
1. Check the parameters of Main Stream (Normal) and Main Stream (Event).
Select “Menu > Record > Encoding > Record”, and set the resolution of Main
Stream (Event) the same as the one of Main Stream (Normal).
2. Verify the frame rate is real-time frame rate.
Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.
3. Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact First Alert Customer Service.
When using the
device to get the
live view audio,
there is no sound
or there is too
much noise, or the
volume is too low.
a) Cable between the
pickup and camera is not
connected well; impedance
mismatches or incompatible.
b) The stream type is not
set as “Video & Audio”.
1. Verify the cable between the pickup and camera is connected
well; impedance matches and compatible.
2. Verify the setting parameters are correct.
Select “Menu > Record > Parameters > Record”, and
set the Stream Type as “Audio & Video”.
3. Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact First Alert Customer Service.
The image gets
stuck when DVR
is playing back by
single or multi-
channel cameras.
a) The frame rate is not the
real-time frame rate.
b) The DVR supports up to
16-channel synchronize
playback at the resolution
of 4CIF, if you want a
16-channel synchronize
playback at the resolution
of 720p, the frame
extracting may occur.
1. Verify the frame rate is real-time frame rate.
Select “Menu > Record > Parameters > Record”,
and set the Frame Rate to “Full Frame”.
2. Verify the hardware can afford the playback.
Reduce the channel number of playback.
Select “Menu > Record > Encoding > Record”, and set
the resolution and bitrate to a lower level.
3. Reduce the number of local playback channel.
Select “Menu > Playback”, and uncheck the checkbox of unnecessary channels.
4. Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact First Alert Customer Service.
No record file
found in the device
local HDD, and the
prompt “No record
file found” pops up
when you search
the record files.
a) The time setting of
system is incorrect.
b) The search condition
is incorrect.
c) The HDD has an error
or is not detected.
1. Verify the system time setting is correct.
Select “Menu > Configuration > General > General”,
and verify the “Device Time” is correct.
2. Verify the search condition is correct.
Select “Playback”, and verify the channel and time are correct.
3. Verify the HDD status is normal.
Select “Menu > HDD > General” to view the HDD status, and verify
the HDD is detected and can be read and written normally.
4. Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact First Alert Customer Service.
Troubleshooting
… 96 …


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