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Troubleshooting
Error Possible Cause Solutions
No Picture
Camera cables are loose or have become disconnected
May also be caused by a malfunctioning power supply.
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system and at the
camera
• Try moving the camera to another channel or use another cable
Flickering image Bright light shining directly into camera lens • Move the camera or move any source of bright light away
from the camera
Image is too light or dark Mis-adjustment of contrast and brightness levels
• Adjust the contrast and brightness on the DVR or TV
• Move the camera or move any source of bright light away from the
camera
A white image appears at
night Camera is placed too close to a window
• The camera’s infrared LEDs shine invisible light that reflects off
surfaces such as glass causing white light
• Place the camera on the other side of windows or place the lens
flush against the surface to improve night vision
APPENDIX
SPECIFICATIONS AND TROUBLESHOOTING
Technical Specifications
Item Specifications
Model CM480 CM520 CM560 CM600 CM700
Image Sensor Color 1/4” CMOS 1/4” CMOS 1/4” CMOS 1/4” CMOS 1/4” CMOS
Effective Pixels NTSC: 656 (H) X 492 (V):
PAL: 768 (H) X 576 (V)
NTSC: 656 (H) X 492 (V):
PAL: 768 (H) X 576 (V)
NTSC: 656 (H) X 492 (V):
PAL: 768 (H) X 576 (V)
NTSC: 656 (H) X 492 (V):
PAL: 768 (H) X 576 (V)
NTSC: 720 (H) X 480 (V),
PAL: 720 (H) X 576 (V)
Horizontal Resolution 480TVL 520TVL 560TVL 600TVL 700TVL
IP Rating IP66 IP66 IP66 IP66 IP66
Number of infrared LED’s 36 36 36 36 36
Night-Vision Range 80 ft. 80 ft. 80 ft. 80 ft. 80 ft.
Indoor/Outdoor Both Both Both Both Both
Signal System NTSC/PAL NTSC/PAL NTSC/PAL NTSC/PAL NTSC/PAL
Lens 6mm 6mm 6mm 6mm 6mm
Angle of Vision 48° 48° 48° 48° 34°
Frame Rate NTSC: 60 fields/sec ; PAL:
50 fields/sec
NTSC: 60 fields/sec ;
PAL: 50 fields/sec
NTSC: 60 fields/sec ; PAL: 50
fields/sec
NTSC: 60 fields/sec ; PAL: 50
fields/sec
NTSC: 60 fields/sec ; PAL: 50
fields/sec
Minimum Illuminance 0 Lux (IR ON) 0 Lux (IR ON) 0 Lux (IR ON) 0 Lux (IR ON) 0 Lux (IR ON)
Audio No No No No No
Gain Control & White Balance Auto Auto Auto Auto Auto
Signal to noise Ratio >48dB (AGC OFF) >48dB (AGC OFF) >48dB (AGC OFF) >48dB (AGC OFF) >48dB (AGC OFF)
Gamma Characteristics >0.45 >0.45 >0.45 >0.45 >0.45
Shutter Speed 1/50(1/60) 1/100000 1/50(1/60) 1/100000 1/50(1/60) 1/100000 1/50(1/60) 1/100000 1/50(1/60) 1/100000
Infrared Wave Length 850nm 850nm 850nm 850nm 850nm
Video Output 1.0Vp-p 75 Ohm 1.0Vp-p 75 Ohm 1.0Vp-p 75 Ohm 1.0Vp-p 75 Ohm 1.0Vp-p 75 Ohm
Power Supply DC 12V 500mA DC 12V 500mA DC 12V 500mA DC 12V 500mA DC 12V 500mA
Operation Temperature -22 °F to 122 °F
(-30 °C to 50 °C)
-22 °F to 122 °F
(-30 °C to 50 °C)
-22 °F to 122 °F
(-30 °C to 50 °C)
-22 °F to 122 °F
(-30 °C to 50 °C)
-22 °F to 122 °F
(-30 °C to 50 °C)
6


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