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Q:Does the X5 support NTFS/exFAT format?
A:Yes, but only FAT32 format cards can be used for firmware upgrades.
Q:How to delete X5’s media library database file?
A:Eject micro SD card from the both card slots on the X5 before updating the media library.
The X5 will delete the media library database file automatically.
G. FAQ on the X5 -- Music playback
Q:Why would some mp3s not play?
A:The X5 does not play some low bitrate or sample rate mp3s, specifically sample rates under
32kHz and bit depths under 16bit are not supported.
Q:Why does my .wav files not play?
A:Please check using Foobar2000 or other capable software on the computer to see whether
the wave file is actually DTS or Dolby encoded multichannel audio, or perhaps a wave file of
bit depth over 24 bits (32bit and 64bit files are not always supported).
Q:Why does my .ape files not play?
A:APE comes in 5 levels of compression, including Fast, Normal, High, Extra High and Insane.
Extra High and Insane encoded APEs are not supported while Normal and High encoded APEs
are only supported at 94k/24bit or below.
Q:Does the X5 support cue sheets?
A:The X5 supports external cue sheets for identifying and playing a cue’d music file as
separate tracks.
Q:Why is my cue sheet not supported?
A:Embedded cue sheets are not supported. Also please make sure that the .cue file is named
the same as the music file that it cues.
Q:Why does X5 not show the cue file in the micro SD card when browsing files?
A:Since it has been already been used by the X5 to split the cue’d file into multiple tracks
(which are shown).
Q: How to listen to all the music folders on the X5 one by one without switching folders
manually?
A: Play settings->Play through folders may be set to On to set the X5 to skip automatically
from the last song in one folder to the first song in the next folder.
Q:Why do my lyrics not show?
A:The X5 only supports external .lrc files, named after the music file it lyricizes.
Q:Why am I seeing rubbish characters?
A:Only ANSI, Unicode and UTF-8 (with and without BOM) encodings are supported for ID3
tags and .lrc files to be read by the X5. If the ID3 tags and / or lyrics files are encoded in an
unsupported format, rubbish characters will be shown.
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