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Warranty
We provide a warranty for the the appliance subject to the following
conditions:
1. The purchaser’s main place of residence is in the EU and the appliance was
bought from a dealer located in Germany.
2. We undertake to repair the appliance free of charge, including free shipping
if it becomes defective due to a material or assembly error within 24 months
(within 12 months if used commercially or used for self-employed professional
purposes) and if notication of the defect is given within the warranty period.
A pre-condition of our warranty is that the appliance always treated properly.
The warranty terms start on the date of purchase.
3. Parts that are subject to normal wear (e.g. drive belts, batteries, brushes,
lters) do not fall under the terms of the warranty.
4. The warranty will lapse if the appliance is modied or repaired by persons we
have not authorised. Also no to third party spare parts or accessories may be
used.
5. The main focus of the warranty is on performing repairs or exchanging defec-
tive parts. Repairs on site can only be demanded for large stationary applian-
ces. When making a warranty claim, the invoice or purchase receipt from the
dealer stating the date of purchase must be presented.
6. If a repair fails and the damage or defect cannot be rectied even after a
second attempt, the appliance will be replaced with one of the same value. If
neither repair nor replacement is possible, the customer is entitled to return
the device and demand reimbursement of the purchase price. In the event
that the appliance is exchanged or the purchase price reimbursed, a usage
fee may be raised for the period that the appliance was in use.
7. Warranty work does not extend the warranty period or mark the start of a new
warranty period. The warranty term for installed spare parts ends at the same
time as the warranty period for the whole appliance.
8. The contractual and/or statutory regulations relating to the correction of faults
is not affected by the provisions of the warranty.
Valid from 1st June 2014
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