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• The door will not open:
If you are unable to identify or solve the problem,
contact our service centre. Before telephoning,
make a note of the model, serial number and
purchase date of your machine: the Service Centre
will require this information.
• The programme is still running.
• The door lock has not been released.
• Unsatisfactory washing
results:
• Too little detergent or unsuitable detergent has
been used.
• Stubborn stains have not been treated prior to
washing.
• The correct temperature or programme was not
selected.
• Excessive laundry load.
• Detergent residue is left after
the wash cycle:
• This is most problaby due to non soluble
components contained in modern detergents. It is
not a sign of inadequate rinsing.
Brush or shake the garments and, if necessary,
wash them again.
• Foam remains after the last
rinse:
• Modern detergents can produce foam even after
rinsing, but this will not affect the quality of the
wash.
• Spinning starts late or the
machine does not spin:
• The electronic unbalance detection device has cut in
because the laundry is not evenly distributed in the
drum. The laundry is redistributed by reverse
rotation of the drum. This may happen several times
before the unbalance disappears and normal
spinning can resume. If, after 10 minutes, the
laundry is still not evenly distributed in the drum, the
machine will not spin. In this case, redistribute the
load manually and reselect the spin programme.
• The machine makes an
unusual noise:
• The machine is fitted with a type of motor which
makes an unusual noise compared with other
traditional motors. This new motor ensures a
softer start and more even distribution of the
laundry in the drum when spinning, as well as
increased stability of the machine.
• No water is visible in the
drum:
• Machines based on modern technology operate
very economically using very little water without
affecting performance.
Problem Possible cause
