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GUARANTEE CERTIFICATE
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach you in perfect condition. In the unlikely
event that your device develops a fault, please contact our service department at the address shown on this
guarantee card. You can also contact us by telephone using the service number shown. Please note the
following terms under which guarantee claims can be made:
1. These warranty terms regulate additional warranty services, which the manufacturer mentioned below
promises to buyers of its new products in addition to their statutory rights of guarantee. Your statutory
guarantee claims are not affected by this guarantee. Our guarantee is free of charge to you.
2. The warranty services cover only defects due to material or manufacturing faults on a product which you
have bought from the manufacturer mentioned below and are limited to either the rectification of said
defects on the product or the replacement of the product, whichever we prefer.
Please note that our devices are not designed for use in commercial, trade or professional applications. A
guarantee contract will not be created if the device has been used by commercial, trade or industrial
business or has been exposed to similar stresses during the guarantee period.
3. The following are not covered by our guarantee:
- Damage to the device caused by a failure to follow the assembly instructions or due to incorrect
installation, a failure to follow the operating instructions (for example connecting it to an incorrect mains
voltage or current type) or a failure to follow the maintenance and safety instructions or by exposing the
device to abnormal environmental conditions or by lack of care and maintenance.
- Damage to the device caused by abuse or incorrect use (for example overloading the device or the use or
unapproved tools or accessories), ingress of foreign bodies into the device (such as sand, stones or dust,
transport damage), the use of force or damage caused by external forces (for example by dropping it).
- Damage to the device or parts of the device caused by normal or natural wear or tear or by normal use of
the device.
4. The guarantee is valid for a period of 24 months starting from the purchase date of the device. Guarantee
claims should be submitted before the end of the guarantee period within two weeks of the defect being
noticed. No guarantee claims will be accepted after the end of the guarantee period. The original guarantee
period remains applicable to the device even if repairs are carried out or parts are replaced. In such cases,
the work performed or parts fitted will not result in an extension of the guarantee period, and no new
guarantee will become active for the work performed or parts fitted. This also applies if an on-site service is
used.
5. Please report the defective device on the following internet address to register your guarantee claim:
www.isc-gmbh.info. If the defect is covered by our guarantee, then the item in question will either be repaired
immediately and returned to you or we will send you a new replacement device.
Of course, we are also happy offer a chargeable repair service for any defects which are not covered by the
scope of this guarantee or for units which are no longer covered. To take advantage of this service, please send
the device to our service address.
Also refer to the restrictions of this warranty concerning wear parts, consumables and missing parts as set out in
the service information in these operating instructions.
