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Player software or hardware limitations or errors. These limitations or errors may be
potentially eliminated in future firmware updates. Please watch for updates.
* If you think that a file is not played back by the player by mistake (or is played back
improperly) and wish to draw attention of program developers, you may inform
HDI about it by e-mail. Give as much details as possible about the essence and
way of problem occurrence, as well as about the file: size in bytes, type of contain-
er (e.g.: MKV, TS, AVI), type of video codec (e.g.: MPEG2, H.264, VC1, MPEG4),
type of audio codec for all sound tracks (e.g.: AC3, DTS), frame rate (e.g.: 23.976,
24.0, 25.0, 29.97, 30.0), bitrate (e.g.: 20 Mbit/sec). If possible, give the link for
downloading of this file. In case of availability of such link, the probability of finding
the solution rises significantly. In case of sound problems please do not forget to
specify the way of connection to the relevant audio equipment, specific model of
your receiving audio equipment and setting values of the player from the Sound
adjusting section.
TROUBLE: after an attempt to enter the network folder there is a popup: “No ac-
cess to network folder”
SOLUTION: several reasons and solutions of this problem are possible
Incorrect type of network folder. Rectify by specifying the correct path to the folder.
If you connect to a Windows-operated PC (2000, XP or Vista) and do not know what
is a NFS-server, then specify SMB.
Incorrect IP-address (or DNS-name) of the server.
If you use a DNS-name, try to use the IP-address of the server. Make sure that the
IP-address of the server is correct.
You may find this information on a Windows PC, in network connection properties.
Incorrectly adjusted or disabled network connection between the player and the server.
Make sure that the player and the server are duly connected to the network (check
connection of network cables).
Make sure that the player’s network parameters are set correctly (Setup menu,
please check the “Network setting” section).
Enter the player setup menu, System information section, and make sure that the
IP-address line displays correct check the IP-address and that to the right of the
IP-address it is displayed: “On”.
If you connect to a Windows PC, do the following: firstly, find the IP-address of the
player (cf. setup menu, System information section). Afterwards, on the PC: press
Start, Run and enter in the command line ‘ping IP-address-of-the-player’ (e.g.:
ping 10.0.0.3). If successful transmission of packages is displayed, it shall mean
that the network connection between the player and the Windows PC is correct.
Incorrect name of network folder. Make sure that the correct name is entered.
After connection to a Windows PC: name of common access folder may be found
in folder properties on the PC. Make sure that the server is correctly setup (re-
quired folder is open for common access). Make sure that you may have an ac-
cess to the common folder from another PC or other network device.
Incorrect user name/password (in case of SMB connection). Make sure that you
enter correct user name and password.
Make sure that you may get access to common folder with specified user name and
password from another PC of network device.
Troubleshooting
47
Chapter 9
47


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