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LIMESCALE WARNING!
HARD WATER WILL CAUSE LIMESCALE BUILD-UP, RESULTING IN
BLOCKAGES THAT WILL CAUSE PERMANENT DAMAGE OR WILL
DECREASE THE LIFE OF YOUR MACHINE. TO PREVENT THIS, DESCALE
REGULARLY AND USE A WATER SOFTENER.
IMPORTANT NOTICE: PRODUCT FAILURE DUE TO THE BUILD UP OF
LIMESCALE IS NOT COVERED BY GUARANTEE.
HOW TO MANAGE
LIMESCALE BUILD-UP
Before Use – Know Your Water Hardness:
Conrm the exact hardness
of the water in your area
using the Water Hardness
Test provided. Follow steps
2 – 4 on page 10 for full
instructions.
If you require a replacement
Water Hardness Test, these
are available from Dualit.com.
Alternatively, conrm the
hardness of your water with
your local water company or
use the quick reference map
as a guide.
Find your water company
on the OFWAT site
(ofwat.gov.uk/contact-
companies) and check
the water hardness of
your area.
If you are unable to establish
the water hardness of your
area, or require further
support, contact Dualit
Customer Services on
01293 652500.
*Treat bottled water as hard water.
During Use - Water Softeners
You must use a Water Softener Bag (replacements available at Dualit.com) in medium and
hard water areas, but Dualit recommends the use of a water softener in all areas. Follow the
manufacturer’s instructions for use. Replace the Water Softener Bag according to the table
above.
During Use - Descaler
Dualit recommends using limescale removing solution (available at Dualit.com). Follow the
manufacturer’s dosage and safety/handling precautions. Descale your appliance regularly
according to the table above.
For further assistance, contact Dualit’s Customer Services on 01293 652500.
See descale instructions for full descale procedure and further details.
• Usermustdescaleusingaspeciclimescaleremovingsolution,coffee
machine cleaners will not descale your machine.
WATER HARDNESS ACTION FREQUENCY
Hardness
level CaCO3 mg/l Descale Water
Softener
Slow Coffee
Extraction or Drop
in Steam Output
Soft 0-100 At Least Once Every 2
Months or Every 100 Cycles
Replace
Annually
Descale
Immediately
Medium 101-200 At Least Once Per Month
or Every 50 Cycles
Replace
Bi-Annually
Descale
Immediately
Hard* 201+ At Least Once per Month
or Every 25 Cycles
Replace
Bi-Annually
Descale
Immediately
Soft
Medium
Hard
BRITISH ISLES WATER
HARDNESS MAP
5


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