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LIMESCALE WARNING!
HARD WATER WILL CAUSE LIMESCALE BUILD-UP, RESULTING IN
BLOCKAGES THAT WILL CAUSE PERMANENT DAMAGE OR WILL
DECREASE THE LIFE OF YOUR MACHINE. TO PREVENT THIS, DESCALE
REGULARLY AND USE A WATER SOFTENER.
IMPORTANT NOTICE: PRODUCT FAILURE DUE TO THE BUILD UP OF
LIMESCALE IS NOT COVERED BY GUARANTEE.
HOW TO MANAGE
LIMESCALE BUILD-UP
Before Use – Know Your
Water Hardness:
Conrm the hardness of your
water with your local water
company or use the quick
reference map as a guide.
Find your water company
on the OFWAT site
(ofwat.gov.uk/contact-
companies) and check
the water hardness of
your area.
If you are unable to establish
the water hardness of your
area, or require further
support, contact Dualit
Customer Services by
emailing info@dualit.com.
*Treat bottled water as hard water.
During Use - Water Softeners
You must use a Water Softener Bag (available at www.dualit.com) in medium and hard
water areas, but Dualit recommends the use of a water softener in all areas. Follow the
manufacturer’s instructions for use. Replace the Water Softener Bag according to the table
above.
During Use - Descaler
Dualit recommends using limescale removing solution (available at www.dualit.com). Follow
the manufacturer’s dosage and safety/handling precautions. Descale your appliance regularly
according to the table above.
For further assistance, contact Dualit’s Customer Services by emailing info@dualit.com.
See descale instructions for full descale procedure and further details.
• Usermustdescaleusingaspeciclimescaleremovingsolution,coffee
machine cleaners will not descale your machine.
WATER HARDNESS ACTION FREQUENCY
Hardness
level CaCO3 mg/l Descale Water
Softener
Slow Coffee
Extraction or Drop
in Steam Output
Soft 0-100 At Least Once Every 2
Months or Every 100 Cycles
Replace
Annually
Descale
Immediately
Medium 101-200 At Least Once Per Month
or Every 50 Cycles
Replace
Bi-Annually
Descale
Immediately
Hard* 201+ At Least Once per Month
or Every 25 Cycles
Replace
Bi-Annually
Descale
Immediately
Soft
Medium
Hard
BRITISH ISLES WATER
HARDNESS MAP
4


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