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Shenzhen Dericam Technology Co., Ltd H502W User Manual
www.dericam.com
59
18. Trouble Shooting
18.1 Cant find the IP Address on IP Tool
Step1: Please check your power and network connect at firstly, when network is OK, green
led on Ethernet Port will light on and the yellow led is flashing.
Step2: Please check your PC firewall and anti-virus software disable them and try again.
Note: This cam will not auto turn around when startup like other IP Cam.
18.2 Cant see image at night
Please check your IR LED control option, this cam have three kinds of control ways, include
auto, turn on and turn off. If you choose turn off, then camera will not turn on IR LED and you
cannot see the image.
18.3 Cant find the SD Card when plug in slot
Please note you must power off the camera, then plug the SD Card in slot, otherwise you
Will not see the SD Card inserted if the SD Card always cannot work, please exchange an-
other and try again.
18.4 Cant see image under IE10
Please check your IE10 and ensure it work under compatible View mode.
18.5 Image is very fuzzy
Please turn around the lens ring and make it left or right, then you can make it be best focus
and clear image. Sometimes dirty thing on the lens will affect the image, please make it
clear.
18.6 Why HID number is red and said no authorization?
Please contact your seller or direct contact Dericam Inc. for get the right authorization file.
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