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20
TROUBLESHOOTING
Below is a list of some of the possible problems.
If the problem cannot be resolved as described, contact a Customer Service.
PROBLEM POSSIBLE CAUSE SOLUTION
The coffee is not hot
The cups were not preheated. Enable the cup warmer, leave the cups at least
20 minutes to warm up.
Warm the cups by rinsing them with hot water
(using the hot water function).
The infuser has cooled down because 2/3
minutes have elapsed since the last coffee
was made.
Before making the coffee, heat the infuser by
using the “rinsing” function.
A low coffee temperature is set. Set a high coffee temperature in the menu.
The coffee is not
creamy enough.
The coffee is ground too coarsely. Turn the grinding adjustment knob one click
clockwise towards “7” while the coffee mill is
in operation (fig. 11). Continue one click at a
time until coffee delivery is satisfactory. The
effect is only visible after delivering 2 coffees.
The coffee is unsuitable. Use a type of coffee for espresso coffee
makers.
The coffee is delivered
too slowly or a drop at
a time.
The coffee is ground too finely. Turn the grinding adjustment knob one click
clockwise towards “7” while the coffee mill is
in operation (fig. 11). Continue one click at a
time until coffee delivery is satisfactory. The
effect is only visible after delivering 2 coffees.
The coffee does not
come out of the spouts,
but from around the
service door.
The spouts are blocked. Clean the spouts with a toothpick, sponge or
hard bristled kitchen brush.
The coffee guide is blocked. Thoroughly clean the coffee guide, particularly
near the hinges.
Water comes out of
the spouts instead of
coffee.
The pre-ground coffee funnel is clogged. Empty the funnel with the help of a knife, as
described in the section “Cleaning the pre-
ground coffee funnel”.
The frothed milk has
large bubbles
The milk is not cold enough or is not semi-
skimmed.
You should ideally use skimmed or semi-
skimmed milk at refrigerator temperature
(about 5°C). If the result is still disappointing,
try another brand of milk.
The milk is not frothed.
Cappuccino maker dirty. Clean as described in the section “Cleaning
the cappuccino maker after use”.
The appliance does not
come on.
It is not plugged into the mains socket. Plug into the mains socket.
The main switch is in the 0 position. Place the main switch in the I position (fig. 1).
22


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