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Resolución de problemas
Esta sección contiene un listado de los problemas que podrían surgirle al usar
su teléfono. Para solucionar algunos de estos problemas, es posible que tenga
que llamar a su proveedor de servicios, pero la mayoría puede resolverlos
usted mismo/a.
Mensaje
Posibles causas
Posibles medidas correctivas
Error en la
tarjeta SIM
El teléfono no tiene
tarjeta SIM o esta está
insertada
incorrectamente.
Asegúrese de que la tarjeta SIM está
correctamente insertada.
El teléfono
no se
conecta a la
red/la red se
ha caído
La señal es débil o
usted se encuentra
fuera de la red del
operador.
Póngase cerca de una ventana o
diríjase a un espacio abierto.
Consulte el mapa de cobertura del
operador de red.
El operador ha
aplicado nuevos
servicios.
Compruebe si la tarjeta SIM es
demasiado antigua. De ser así,
cambie su tarjeta SIM en la tienda del
proveedor de red más cercana.
Póngase en contacto con su
proveedor de servicios.
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