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Perform the following trouble-shooting steps before sending it for servicing. For more
information, please refer to www.creative.com/support.
If there is no audio heard after connecting your phone or tablet with the Sound Blaster Roar via
Bluetooth........
It could be a case of your phone or tablet having a firmware bug that makes it unable to choose
the right audio codec. The Sound Blaster Roar can help enhance compatibility by disabling its
advanced audio codec and switching only to the basic codec*. However, we advise customers
facing this problem to update your phone / tablet with the latest firmware before attempting the
following steps below which may just solve this problem.
To bypass this bug (by disabling advanced audio codec)
1 Ensure that the speaker is Powered on
2 Press the Vol “-“and ROAR button together. (A voice prompt is heard indicating Advanced Codec
disabled). The speaker will reboot to remember your settings.
3 Power OFF and ON your audio device again
4 Connect to the Sound Blaster Roar via
Bluetooth
and play music
To restore advanced audio codec feature
1 Ensure that the speaker is Powered on
2 Press the Vol “+“and ROAR button together. (A voice prompt is heard indicating Advanced Codec
enabled). The speaker will reboot to remember your settings.
3 Power OFF and ON your audio device again
4 Connect to the Sound Blaster Roar via
Bluetooth
and play music
* You would only need to do this once and the Sound Blaster Roar will remember your preference.
How do I disable Voice Prompt?
l
With the speaker powered ON, press both Volume “–“ and Multifunction Button at the same time.
A prompt is heard indicating voice prompt is disabled.
How do I enable Voice Prompt?
l
On a speaker with disabled voice prompt, ensure that it is powered ON. Press both Volume “+“
and Multifunction Button at the same time. A prompt is heard indicating voice prompt is enabled.
What do I do if I find that the speaker is not behaving the way it should?
l
Should any of the above happens, we would recommend that you master reset the speaker.
In any state, press and hold the Power button for more than 10 seconds then press the Power
button again to turn on the speaker.
Alternatively
You can perform a factory master reset to clear paired device list.
1 Ensure your speaker is not connected to any Bluetooth device.
2 With your speaker powered on, Press and hold the Multifunction button until the white LED
blinks rapidly. Press and hold the Multifunction button and Volume “-“ button until a voice
prompt is heard indicating the speaker has been master reset and returned to pairing mode.
Why do I hear beep tones when I disable voice prompts?
The beep tones are meant to be indicators for the following items:
FAQ
1 Beep tone
2 Beep tone
3 Beep tone
Feature activated indicator
Feature confirmation indicator
Error indicator
19


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