Product Service
Maintenance and
Product Service
Maintenance
•
Very little maintenance is required to keep your CobraMarine Bluetooth handset in good
operating condition:
■
Keep the handset clean by wiping with a soft cloth and mild detergent. Do not use solvents
or harsh or abrasive cleaners, which could damage the case or scratch the LCD screen.
■
If the handset is exposed to salt water, wipe with a soft, moist cloth at least once a day to
prevent buildup of salt deposits, which could interfere with button operation.
■
To determine the software version in your handset, press and hold the PTT button
while turning On the power. The version number will show on the LCD screen for
five seconds, then proceed to normal startup.
■
The USB connector on the bulkhead connector cord can be used to update the
software for your handset using a personal computer. Go to Cobra’s website
www.cobra.com to find the latest software version and follow the instructions there.
Product Service
•
For any questions about operating or installing this new Cobra product, or if parts are
missing…PLEASE CALL COBRA FIRST…do not return this product to the store.
If this product should require factory service, please call Cobra first before sending the product.
This will ensure the fastest turnaround time on any repair. If Cobra asks that the product be sent
to its factory, the following must be furnished to have the product serviced and returned:
1. For Warranty Repair include some form of proof-of-purchase, such as a mechanical
reproduction or carbon of a sales receipt. Make sure the date of purchase and product
model number are clearly readable. If the originals are sent, they cannot be returned.
2. Send the entire product.
3. Enclose a description of what is happening with the product. Include a typed or clearly
printed name and address of where the product is to be returned, with phone number
(required for shipment).
4. Pack the product securely to prevent damage in transit. If possible, use the original
packing material.
5. Ship prepaid and insured by way of a traceable carrier such as United Parcel Service
(UPS) or Priority Mail to avoid loss in transit to:
Cobra Factory Service, Cobra Electronics Corporation
6500 West Cortland Street, Chicago, Illinois 60707 U.S.A.
6. If the product is in warranty, upon receipt of the product, it will either be repaired or
exchanged depending on the model. Please allow approximately 3 – 4 weeks before
contacting Cobra for status. If the product is out of warranty, a letter will automatically
be sent with information as to the repair charge or replacement charge.
For any questions, please call 773-889-3087 for assistance.
