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Product Service
16
For any questions about operating this new Cobra product, or if parts are
missing…PLEASE CALL COBRA FIRST…do not return this product to the store.
See customer assistance on page A3.
If your product should require factory service, please call Cobra first before
sending your unit. This will ensure the fastest turn-around time on your repair.
You may be asked to send your jumpstarter/power pack to the Cobra factory.
It will be necessary to furnish the following to have the product serviced and
returned.
1. For warranty repair include some form of proof-of-purchase, such as a
mechanical reproduction or carbon copy of a sales receipt. If you send the
original receipt, it cannot be returned.
2. Send the entire product.
3. Enclose a description of what is happening with the jump starter/power
pack. Include a typed or clearly printed name and address of where the unit
is to be returned.
4. Pack unit securely to prevent damage in transit. If possible, use the original
packing material.
5. Ship prepaid and insured by way of a traceable carrier such as United Parcel
Service (UPS) or Priority Mail to avoid loss in transit to:
Cobra Factory Service
Cobra Electronics Corporation
6500 West Cortland Street
Chicago, Illinois 60707 USA.
6. If the jumpstarter/power pack is in warranty, upon receipt of your unit, it
will either be repaired or exchanged depending on the model. Please allow
approximately three to four weeks before contacting Cobra for status. If the
unit is out of warranty, a letter will automatically be sent informing you of
the repair charge or replacement charge.
If you have any questions, please call 773-889-3087 for assistance.
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