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6. FAQs
PROBLEM PROBABLE CAUSE SOLUTION
The heater does
not warm up
The heater is in energy saving
mode
Increase the temperature in the heater if you need more room
temperature.
The room does
not reach the
desired
temperature
Incorrect setting of the set
temperature
Check the set temperature on the display to verify it is the desired
temperature.
Improper sizing, the heater is too
small for the room
The power rating of the heater is not adequate for the place in which it has
been installed. Select a larger heater.
Large Height Make sure the heater is installed at the correct mentioned height or
increase the set temperature to compensate the probe reading.
Lower and upper grids are
obstructed. Do not place anything on top or below the radiator.
The heater does
not operate
Set temperature below the room
temperature
Rise the radiator's set temperature until it is 1 degree above the room
temperature.
Control panel switch and protection
down
Check that the automatic control is not down.
Make sure the installation is correct and that there are independent lines
for the heating system with a 2.5 mm2 cable gauge and a maximum
power of 3500 w
The switch at the side of the heater
is turned OFF Set the switch at the right side of the heater to position “I”.
The set programme is in an OFF
period.
Check that the set program is correct for the time period and change if
necessary or put in manual mode and override.
Appearance of
stains on the
wall just above
the radiator
Heater located at a very low height
The minimum height from the floor to the radiator's lower part must be at
least 25 cm.
Dust accumulation in the lower
grid. Vacuum any dust and loose carpet fibres below the heater.
Type of painting on the wall. Paints with a high content in rutile are likely to darken.
No response
from buttons
Control panel has been locked to
prevent pressing of buttons Press both + and - for 3 seconds, check 3.5.
Problems
setting the WiFi
gateway
Orange and green lights flash
every 5 seconds. No server communication, check the Internet connection
Red light flashes Wifi network is not well set
Red and orange lights flash quickly
The smartbox is not connected to the router
Orange and green lights flash
quickly. The router does not assign a valid IP. Check the Internet connection.
The heaters do
not
communicate
with the WiFi
gateway
The heaters are not linked to the
WiFi gateway.
Make sure the Link icon is fixed; if not, try linking again.
Distance exceeding 30 m and 2-3
walls. First link the nearest heaters, since each heater acts as signal repeater.
"Link" icon flashes. Check the Wifi gateway
18


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