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7. FAQs
PROBLEM PROBABLE CAUSE SOLUTION
The room does not reach
the desired temperature
Incorrect setting of the set
temperature.
Check the set temperature on the display to verify it is the
desired temperature.
Improper sizing, the heater
is too small for the room.
The power rating of the heater is not adequate for the place
in which it has been installed. Select a larger heater.
Lower and Upper grids are
obstructed.
Do not place anything on top or below the radiator.
Set temperature below the
room temperature.
Rise the radiator’s set temperature until it is 1 degree above
the room temperature.
The radiator does not
operate.
The /esc button has been
pressed and the heater is
turned off.
Press the /esc button and turn on.
(the display shows ON)
The switch at the side of the
heater is turned to the off
position.
Set the switch at the right side of the heater to position 'I'.
The set program is in an
OFF period.
Check that the set program is correct for the time period
and change if necessary or put in manual mode and
override.
Appearance of stains on
the wall just above the
radiator.
Dust, Carpet fibers or
smoke fumes going through
the heater.
Vacuum any dust and loose carpet fibers below the heater.
Reframe from burning candles or smoking in the same
room.
The display does not work
Disconnection from power
supply.
Make sure the power going to the device and is turned on.
No response from buttons
Control panel has been
locked to prevent pressing
of buttons.
Refer to key locking function section 3.7
The display shows a red
dot.
After a short amount of time
if no buttons have been
pressed the display goes
into stand-by mode.
Press any button and the display will activate
Temperature does not go
below 15ºC.
The heaters temperature is
at its limit.
The heaters temperature range is 15-28ºC.
The display shows
“dashes” The device is blocked Press button POWER/ESC during 4 seconds and press the
DOWN arrow.
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