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Troubleshooting
If the device is not working properly, please check whether you are able to rectify the problem
yourself. Otherwise contact the customer service department.
Do not attempt to repair the device yourself!
Problem Potential cause / solution
The device is not functioning.
Is the plug properly connected with the socket?
Is the socket defective? Try another socket.
Check the socket’s fuse.
The dirty water is not properly
suctioned up.
Is the cap of the dirty water reservoir properly closed?
Is the dirty water reservoir full?
Water is escaping from the
device.
Is the dirty water reservoir full?
Is the cap of the dirty or fresh water reservoir
properly closed?
Has the dirty or fresh water reservoir been inserted
correctly into the device?
The cleaning agent does not
emerge when the button is
pressed.
Has the fresh water reservoir been inserted correctly
into the device?
The stain cannot be removed.
The stain is too stubborn or too old. Treat it directly
with a carpet cleaner.
Disposal
The packaging can be recycled. Please dispose of it in an environmentally friendly
manner and take it to a recycling centre.
Dispose of the device in an environmentally friendly manner. Dispose of it at a recycling
centre for used electrical and electronic devices. You can obtain more information
from your local authorities.
Customer Service / Importer:
DS Produkte GmbH, Am Heisterbusch 1, 19258 Gallin, Germany
Tel.: +49 (0) 180-5003530 *)
*) Calls subject to a charge.
All rights reserved.
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