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3. FAQ (Problems Specific to the iP4000 and Corrective Actions)
No. * Function Phenomenon Condition Cause Corrective action Possible call or complaint
1 C Print results
Margin (approx. 0.3mm) - Paper feeding from the cassette, Photo
Paper Plus Double Sided (A4), borderless
printing, printing on the back side of
paper
- In the low temperature and low humidity
environment
- In the printer driver, increase the amount of
extension.
- Change the paper feeding method from the
cassette to the auto sheet feeder.
- A margin appears on printouts.
- Paper feeds at an angle.
2 B Print results
- Skewed paper feeding
- Printing on the platen
- Plain paper
- In the high temperature and high humidity
environment
- If paper is curled, straighten it.
- Try printing on the other side of paper.
- Paper feeds at an angle.
- Printing is performed on the
platen.
- The back side of paper gets
smeared.
3 B Print results
Variation in the top of form
accuracy
- A5 or legal size
- In the low temperature and low humidity
environment
- Not solved even when the number of
sheets stacked in the auto sheet feeder or
the cassette is reduced
Due to decrease of paper feed capability in
the low temperature and low humidity
environment
- Set the top margin to 4mm or more. - Print start position varies.
4 B Print results
- Skewed paper feeding
- Margin
- Photo Paper Plus Double Sided
- 2L size (Japan only)
- In the printer driver, increase the amount of
extension.
- Change the paper feeding method from the
cassette to the auto sheet feeder.
- A margin appears on printouts.
- Paper feeds at an angle.
5 C
Safety during
transportation
Carriage lock lever dislocation - With the print head and ink tanks installed
- The phenomenon occurred in the freight
handling test.
When returning the repaired printer to the user,
insert the fixing tool (A4 plain paper folded 5
times) between the main case and the carriage, and
fix it with tape. [See Part 1, 4. PRINTER
TRANSPORTATION]
During transportation for return
after repair, Ink dries, and no
ink is ejected.
6 A Print results
Soiling on the back side of
paper (lines or streaks parallel
to the paper feed direction)
- After continuous borderless printing of
small sized paper (such as 4 x 6), when a
larger sized paper (such as A4) is printed.
- With Photo Paper Plus Double Sided or
postcards, the phenomenon is likely to be
noticeable and to be complained of by
users, as printing is performed on both
sides of such paper.
In borderless printing, printing is performed
to the size slightly larger than the paper size,
and ink off the paper is absorbed by the
platen's ink absorber. Absorbed ink may
attach to the platen rib(s) after several dozen
sheets are printed, causing soiling at the
leading edge of paper or on the back side of
paper.
1. Perform Bottom plate cleaning (from the printer
driver) up to 3 times
*1
.
*1
: Change the paper in each Bottom plate
cleaning. The cleaning can end when paper
does not get any soiling.
2. If soiling on the paper still remains after 3 times
of Bottom plate cleaning, wipe the platen rib(s)
and their surroundings with a cotton swab.
- Paper gets smeared.
- The back side of paper gets
smeared.
Soiling on paper in automatic
duplex printing (lines or streaks
perpendicular to the paper feed
direction)
- Automatic duplex printing (Photo Paper
Plus Double Sided, postcards, plain paper)
On the rib(s) inside the sheet feed unit used
for duplex printing, ink mist may
accumulate, smearing paper.
Temporary operational solution:
Cancel automatic duplex printing, and manually
print each side of paper.
- Paper gets smeared.
- The back side of paper gets
smeared.
2 - 4
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