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Chapter 13 Troubleshooting 13-7
Troubleshooting
Message Error Code Cause Action
CHECK DOCUMENT
(
Continued)
The document feed lever
is set to m (manual
document feed) for a
multipage document.
Set the document feed lever
to a (automatic document
feed). ( p. 4-2)
CHECK PAPER SIZE
The size of the paper in
the multi-purpose tray
and that specified in the
PAPER SIZE setting are
different.
Load the correct paper size or
change the PAPER SIZE
setting. (
p. 14-8)
CHECK PRINTER
There may be an
obstruction that is not
allowing the cartridge
holder mechanism to
move.
Check for any obstruction
(paper clip, small object, etc.)
and also that the orange
protective cap and tape are
removed from the BJ
cartridge. Check also for a
paper jam and clear the jam if
necessary (
p. 13-4). Then
press Resume and start
again.
The BJ cartridge may be
defective.
Press Resume. Reinstall the
BJ cartridge (
p. 2-13) and
start again.
In either case, if the error
does not clear, try unplugging
the unit. Wait several minutes,
then plug it back in. Also, try
replacing the BJ cartridge
with a new one. ( p. 12-12)
##343 The waste ink tank
(which holds the ink
used for print head
cleaning) may be full.
Contact your local authorised
Canon dealer or the Canon
help line to have the waste ink
tank replaced immediately.
CLEAR PAPER JAM
There is a paper jam. Clear the paper jam
( p. 13-4) and reload paper
in the multi-purpose tray.
Press
Resume.
165


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