We provide product repair and replacement services within the warranty period
in accordance with the consumer protection regulations(the Korea Fair Trade Commission Directive 2008-3)
Warranty period
•Product(main unit): 12 months from the purchase date(But, if purchase date is not clear, it can be applying 3 months warranty after manufacturing date)
• Accessory(expendable supply) : 6 months including SD card.(In case of using DC fuse power cable, memory card life can be shorter than general use)
• Service parts holding period: 5 years after stopping sales
※Warranty period is 12 months after purchase.
※We provide product repair and replacement services within the warranty period in accordance with the consumer protection regulations.
(the Korea Fair Trade Commission Directive 2008-3)
Claim a service for trouble
caused in a normal use
condition
Type of Damage
Compensation standard
Within Warranty PeriodAfter Warranty Period
Claim a service for a main part within 10 days after purchaseReplacement or refundNot applicable
Claim a service for a main part within 1 month after purchaseReplacement or Free repairNot applicable
Claim a service for faulty unitFree repairRepair at cost
Repair is not availableReplacement or refundReplacement or refund after depreciation
Replacement is not available Refund at costApplicable by bylaw
Claim a service for a main part within 1 month after unit exchangeRefund at costApplicable by bylaw
Same defect over 3 timesReplacement or refundNot applicable
Multi defect over 5 timesReplacement or refundNot applicable
Lost by service center during repair serviceReplacement or refundApplicable by by law
Claim a service for not
holding service parts within
service parts holding period
Trouble caused in a normal use conditionReplacement or refund
Not applicable
Customer’s negligence or fault, functional defectRepair at cost
Damaged unit from distribution ReplacementNot applicable
Damaged unit from installation ReplacementNot applicable
Customer’s negligence or
fault, Functional defect
Repair is availableReplacement at costApplicable by bylaw
Repair is not availableRepair at costRepair at cost
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