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Service Information
GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Entire spa is inoperative Power failure
RCD tripped
Heater high limited thermostat tripped
Spa Lock activated
Check power source
Reset RCD; call for service if it will not reset.
Disconnect power for at least thirty seconds to reset
heater high limit. If it will not reset, check for clogged
filters. If tripping continues, call for service.
Deactivate Spa Lock
Jets weak or surging Spa water level too low
Filter clogged
Air valves are closed
Add water
Clean filter
Open air valves
Light inoperative Spa Lock activated
Light assembly is faulty
Deactivate Spa Lock
Call for service
Both Power and Ready
Indicators Blinking
Dirty filter
Low water level
Pressure switch problem
Temperature sensor problem
Clean filter
See Start Up section in Owner’s Manual
Disconnect power for at least thirty seconds. If flashing
continues after power up, call for service
Power Indicator Blinking
with four lines in display
area
Heater high limit thermostat tripped Disconnect power for at least thirty seconds to reset
heater high limit. If it will not reset, check for clogged
filter. If tripping continues, call for service
Ready Indicator Blinking Temperature sensor problem Disconnect power for at least thirty seconds. If blinking
continues after power up, call for service
Spa not heating properly Temperature set too low
Spa cover improperly positioned
Dirty filter
Summer Timer on
Set control panel to a higher temperature.
Align spa cover
Clean filter
Turn summer timer mode to off position
Pump motor will not
function
Motor overload condition
Control switch failure if jet symbol does not come
on
Let cool for one hour. Motor overload will reset
automatically. If problem persists, contact your
CALDERA dealer
Disconnect spa and contact your CALDERA dealer
Surging pump or motor Low water level Add water to normal level (2.5 cm [1"] above highest
jet)
Pump motor runs, but low
or no water/jet pressure
Air control valve closed or blocked
Low water level
Dirty filter cartridge
Jet blocked
Clogged suction or skimmer basket
Open or clean air valve
Add water to normal level (2.5 cm [1"] above highest jet)
Clean filter cartridge
Remove jet face eyeball and clean orifice
Clean suction cover or skimmer basket
Diverter valves are difficult
to turn
Sand or grit inside valves Clean and lubricate valve per diverter valve
maintenance instructions
After filling or refilling
the spa: a jet pump is
operating, but water is not
flowing from any of its jets.
Pump is not properly primed.
Turn off power to the spa at the breaker and remove
the equipment compartment door (see the "Draining
Your Spa" section for illustration).
Loosen the union on the top of the pump(s) (see the
"Winterizing Your Spa" section for illustration) to allow
the air to escape, and then hand-tighten the union(s).
Turn power back on, activate the pump, and check to
make sure the union is tight enough to keep it from
leaking. Replace the equipment doors.
42


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