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Caffitaly S06 HS Manual

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WARRANTY CONDITIONS:
Dear Customer,
Thank you for buying this product. This Machine has been designed and produced using the best
technologies available.
1. Warranty Details:
(a) If your Caffitaly Coffee Capsule Machine develops a fault or defect during the warranty period, and
subject to the terms below, we will repair it or replace it.
(b) We offer this warranty on top of any guarantees imposed by the Competition and Consumer
Act 2010 and any other applicable State or Territory legislation.
(c) The warranty applies for 12 months from the date of purchase.
(d) The warranty covers fault or defects in the product’s materials or manufacturing.
(e) The warranty does not cover:
(f ) Misuse, or use other than in accordance with the product’s instructions;
(g) Negligence on your part;
(h) Normal wear and tear; or
(i ) Faults or defects caused by third parties, including work done by unauthorised service or repair agents.
2. Making a Warranty Claim
a) To make a claim you should first contact Roasting Australia Holdings Pty Limited by telephone on
02 9846 0307 and we will be able to provide you with the appropriate next steps for service or
replacement of your machine.
b) Before contacting Roasting Australia Holdings Pty Limited, please make sure you have carefully read
the Instruction Manual supplied with the machine.
c) After you have initiated the claim via the telephone, we will ask you to return the product to us, as per
the address details in Point 4 below.
d) You will need to provide your receipt as proof of purchase in order to make a claim under the warranty.
e) Once you return the product and the claim form to us, we will assess the claim and let you know
whether it is covered. The decision whether to repair or replace a product is at our sole discretion
unless there is a ‘major failure’ as defined in the Australian Consumer Law.
f) If it is covered we will deliver the repaired or replaced product back to you. We will bear this cost.
g) If it is not covered, we will deliver the product back to you and you will bear the transport cost.
3. General service and repair enquiries
For general service and repair enquiries, please contact us on the telephone number below.
4. Roasting Australia Holdings Pty Limited contact details
Roasting Australia Holdings Pty Limited
11 Hoyle Avenue, Castle Hill, NSW 2154
Phone: 02 9846 0307
5. Statutory Guarantees
As well as the Roasting Australia Holdings Pty Limited warranty, our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
6. Claim Details
If you are making a claim under the warranty or the statutory guarantees, we will require the
following information from you:
a) Name:
b) Address:
c) Product purchased:
d) Date of purchase:
e) Machine Serial Number:
f ) Shop of purchase:
g) Description of the problem:
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