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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt.helpdesk@vtecheurope.com
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning your product, please read the Help section
beginning on page 51 or contact the BT Freestyle
Helpdesk for assistance on 0800 218 2182* or email
bt.helpdesk@vtecheurope.com.
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. If you require technical assistance outside of
the 12 month guarantee period, please call BT's
approved technical support agent, Helpdesk Solutions
on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cords, power supply units
and the original batteries.
Additional/Replacement Items
For a full range of replacement items for the
BT Freestyle 335 range please call 0800 218 2182*.
For your records
Date of purchase:
Place of purchase:
For guarantee purposes, proof of purchase is required,
so please keep your receipt.
Enter your system PIN here:
[ / / / ]
Enter your security PIN code here:
[ / / / ]
General information
55


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