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59General information
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period
has ended, the repair must meet the approval
requirements for connection to the telephone network.
We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 204 5029 or a
local qualified repairer.
Returning your product
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cords, power supply units
and the original batteries.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required
so please keep your receipt.
Enter your base PIN here:
[ / / / ]
(See page 44 for more information)
59


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