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If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Returning your product
If the Helpline is unable to remedy your problem they will issue a Fault Reference
Authorisation number and ask you to return the product to your original place of
purchase. Where possible, pack the product in its original packaging. Please remember
to include all parts, including the line cords, power supply units and the original batteries.
Additional/Replacement Items
For a full range of items, including additional handsets for either the BT Diverse 6000
range or BT Freestyle 2000, 4000 and 7000, please call
0800 218 2182*.
Technical information
How many telephones can you have?
All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate
the number of items that may be connected to any one telephone line.
The main BT Diverse 6000 base unit has a total REN of 1, i.e. for a base and up to 6
handsets.
Any other instrument provided by BT may be assumed to have a REN of 1 unless stated
otherwise.
A total REN of 4 is allowed per telephone line. (For example, if the BT Diverse 6000 main
base unit is used in conjunction with three extension telephones, each with a REN of 1,
then the total = 4.)
General information
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