Manual BT BT7610 (page 87 of 90) (English)

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If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

General information 87

Guarantee

Your BT7610 is guaranteed for 12 months from the

date of purchase.

Subject to the terms listed below, the guarantee

will provide for the repair of, or at BT’s or its agent’s

discretion, the option to replace the BT7610 or any

component thereof, (other than batteries), which is

identiﬁed as faulty or below standard, or as a result of

inferior workmanship or materials. Products over 28

days old from the date of purchase may be replaced

with a refurbished or repaired product.

Guarantee conditions

• The guarantee shall only apply to defects that occur

within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as

instructed.

• This guarantee doesn’t cover any faults or defects

caused by accidents, misuse, fair wear and tear,

neglect, tampering with the equipment, or any

attempt at adjustment or repair other than through

approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period

Prior to returning your product, please read the Help

section beginning on page 78 or contact the BT7610

Helpline on 0800 218 2182*. Additional answers to

frequently asked questions are available from

bt.com/producthelp

In the unlikely event of a defect occurring, the helpdesk

will issue a Fault Reference Authorisation (FRA) number

and instructions for replacement or repair. Please note

you will need the FRA number before returning the

product. This does not affect your statutory rights.

Outside of the 12 month guarantee period

If your product needs repair after the guarantee

period has ended, the repair must meet the approval

requirements for connection to the telephone network.

We recommend that you contact BT’s recommended

repair agent Discount Communications on 0800 980

8999 or a local qualiﬁed repairer.

Returning your phone

If the Helpline is unable to remedy your problem they

will issue a Fault Reference Authorisation number and

ask you to return the product to your original place

of purchase. Where possible, pack the product in its

original packaging. Please remember to include all

parts, including the line cords, power supply units and

the original batteries.

1

How do l increase the number of times the handset rings before the answer machine is activated. Submitted on 29-6-2023 at 19:47
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I have 4 handsets. how do I transfer an incoming call to another handset Submitted on 28-7-2022 at 20:10
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Trying to put on new outgoing message but old one keeps coming up. Submitted on 24-9-2020 at 22:41
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We have bought a new Nuisance Call Blocker BT7610 to replace an old one.
How can we transfer the contacts from the old phone to the new one?
We have many many contacts and can't face typing them all in again. HELP PLEASE!! Submitted on 22-7-2020 at 22:34
Reply Report abuse
We have bought a second BT7610 Nuisance Call Blocker.
How can we get the contacts from the old BT7610 onto the new one? Submitted on 22-7-2020 at 22:30
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How do l tap into a call already picked up n another handset n bt7610 Submitted on 18-5-2020 at 22:07
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"This mail box is full" but there aren't any messages on the phone
Submitted on 12-4-2020 at 20:04
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How do i extend the amount of times my answer machine rings before before the answer machine starts on my BT7610. Submitted on 24-3-2020 at 16:59
Reply Report abuse
My new Twin BT7610 one handset has a message no link to base please check base for what? Submitted on 11-2-2020 at 21:49
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