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48 - ENGLISH
TROUBLESHOOTING
Symptom Solution
No video from a
source connected to
the soundbar’s
HDMI IN connector
Select the TV input to which the soundbar is connected
(see page 28).
Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled ARC or Audio Return Channel. Do
not plug a source into the soundbar’s HDMI IN connector when
connecting to your TV using the optical cable.
Unplug the power cords for the soundbar and your source, wait 15
seconds and plug them firmly into a live AC (mains) outlet.
Can’t complete
network setup
Select correct network name and enter password (case-sensitive).
Connect the device and soundbar to the same Wi-Fi network.
Enable Wi-Fi on the device (mobile or computer) you are using for
setup.
Close other open applications.
If using a computer for setup, check firewall settings to make sure
that the SoundTouch® app and SoundTouch® Music Server are
allowed programs.
Restart your mobile device, or computer, and router.
If your router supports both 2.4GHz and 5GHz bands, make sure both
the device (mobile or computer) and soundbar are connecting to the
same band.
Uninstall the app, reset the soundbar (see page 40) and restart
setup.
Can’t connect to
network
If your network information has changed or to connect your system
to another network, see page 25.
Connect to the network using an Ethernet cable.
Soundbar doesn’t pair
with mobile device
On your mobile device:
Turn the Bluetooth feature on and then o.
Delete your SoundTouch® 300 soundbar from the Bluetooth list.
Pair again (see page 32).
Move your device closer to the soundbar and away from any
interference or obstructions.
Pair a dierent mobile device (see page 32).
Visit: global.Bose.com/Support/ST300 to see how-to videos.
Clear the soundbar’s pairing list: On the remote control, press and
hold for 10 seconds until the Bluetooth indicator on the soundbar
double blinks white. Delete your SoundTouch® 300 soundbar from
the Bluetooth list on your mobile device. Pair again.
Soundbar doesn’t pair
with NFC- enabled
device
Make sure your mobile device supports NFC.
Unlock your mobile device and turn on the Bluetooth and NFC
features.
Tap the NFC touchpoint on your mobile device to the top of the
soundbar behind the Bose® logo (see page 33).
48


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