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30 - ENGLISH
TROUBLESHOOTING
Problem What to do
No sound
On your mobile device, turn the Bluetooth® feature o and then on.
Remove your Bose SoundLink speaker from the Bluetooth list on your
mobile device. Pair your mobile device again.
Increase the volume on your speaker, your mobile device and
music source.
Verify voice prompts are on. Press to hear the connected mobile device.
Make sure you are using the correct mobile device.
Use a dierent music source.
Pair a dierent mobile device (see page 16).
If two mobile devices are connected, pause your other mobile
device first.
Clear your speaker’s pairing list: Press and hold for 10 seconds. Delete
your Bose SoundLink speaker from the Bluetooth list on your device.
Pair again.
No sound from
a cabled mobile
device
Power on the mobile device and play music.
Increase the volume on your speaker and mobile device.
Press and release until the Input indicator glows white.
Use a dierent AUX cable.
Increase the volume on the mobile device.
Connect a dierent mobile device.
Poor sound
quality
Use a dierent music source.
Pair a dierent mobile device.
Disconnect the second device.
Increase the volume on your mobile device and music source.
Poor sound
quality from a
cabled mobile
device
Increase the volume on your speaker and mobile device.
Use a dierent AUX cable.
Connect a dierent mobile device.
Audio plays from
the wrong mobile
device (when two
mobile devices are
connected)
Press to hear the connected mobile device(s). Make sure you are using
the correct mobile device.
Pause or quit the music source on the device playing music.
Disconnect the second device.
Speaker powers
o
If using a cabled mobile device, increase the volume on your
mobile device.
Disable auto-o (see page 22).
30


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