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TROUBLESHOOTING
32
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ENG
SYMPTOM SOLUTION
Sleepbuds™
don’t mask noise
eectively
Check that Sleepbuds™ are creating a seal in your ears to block noise.
Try speaking aloud. Your voice should sound mued. Shake your
head. Sleepbuds™ should stay secure.
Make sure that you’re placing Sleepbuds™ in your ears correctly.
Remember to rotate Sleepbuds™ back and tuck the eartip wings under
your ear ridges (see page 16).
Make sure that you’re using the right size eartip for each of your
Sleepbuds™ (see page 17). You may need a dierent size for
each ear.
In the Bose Sleep app, increase the volume of the current masking
sound. To be eective, the masking sound should be slightly louder
than the noise in your environment.
Try a dierent masking sound. No sound is equally eective in all
environments, so you should try each to find the one that’s most
eective for you.
Add new masking sounds using the Sound Library. In the Bose Sleep
app, from the home screen tap the banner on the bottom >
Sound Library.
Eartips falling o
Securely attach the eartips to Sleepbuds™ (see page 18).
Make sure that Sleepbuds™ are correctly oriented in the eartips. The
Bose logo on Sleepbuds™ should be visible and right-side up, and the
charging contacts should be visible through the backs of the eartips.
Charging case
shows charging
error
Remove Sleepbuds™ from the charging case, then place them in the
case again.
Reset the charging case (see page 28).
If the error persists, contact Bose customer service at
worldwide.Bose.com/contactworldwide.Bose.com/contact
32


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