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TROUBLESHOOTING
46
|
ENG
SYMPTOM SOLUTION
Your Google Assistant
doesn’t respond or
play audio
Make sure your Google Assistant has been set up using the
Bose Music app (see page 21).
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Google Assistant is available
on this product.
Make sure you are using the most up-to-date version of the
Google Assistant app.
Make sure the wake word is enabled (see page 22).
Make sure your mobile device is compatible.
Remove your Google Assistant from the speaker using the Bose
Music app. Then, add your Google Assistant again.
Choose Pandora or Spotify as your default audio service
(see page 24).
Make sure you use the same audio service account on the Bose
Music app and Google Assistant app.
Your Google Assistant may not support your request. New
features are added periodically.
For additional support, visit:
https://support.google.com/assistant
Change your Google
Assistant personal
result setting
To turn o personal results or change the account for persona
results, use the Settings menu in the Google Assistant app.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app
(see page 14).
NOTE: The speaker must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Alexa is available on
this product.
Make sure the light above the Microphone o button n is not
glowing red. Press n to turn on the microphone.
Make sure you say the name you assigned in the Bose Music app.
If multiple speakers have the same name, use the name assigned
in the Alexa app or change the name in the Bose Music app.
Remove Alexa from the speaker using the Bose Music app, then
add Alexa again.
Alexa may not support your request. New features are
added periodically.
For additional support, visit:
https://www.amazon.com/usealexa
46


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