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Problem What you can do
No sound
Make sure
the sound source is plugged in and turned on,
it is not on mute, and
the volume is turned up.
Make
sure headphones are not plugged into the RIGHT
speaker.
Be sure the power pack is
securely plugged into the
RIGHT
speaker and into the AC (mains) outlet.
No sound from
one speaker
Make sure the speakers are connected properly and all plugrs are
inserted firmly.
Check the sound source. If it is mono
(has one channel only),
you need a mono-to-stereo adapter to send the sound
to both
speakers. To request an adapter, contact Bose
®
Customer Service.
Refer to the address sheet included in the carton.
Sound is distorted
or you hear static
Decrease the volume of the sound source affected, and
increase the volume on the speakers.
When using any other wireless sour
ce (computer or cell phone)
move the speakers farther from that source.
Background noise
when no source
is playing
Decrease the volume level on your speakers and increase the
level on each sound source to
your preferred volume.
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Troubleshooting
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