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Fault Cause and troubleshooting
The appliance is not
working.
Battery indicator lights
up red.
Appliance is not charged.
Charge the appliance.
Appliance does not
switch on.
Plasma indicator
flashing red.
Activation area is pushed in.
1. Release the activation area.
2. If the activation area is already in contact with
the fabric, lift the appliance briefly.
3. If you have accidentally activated the activation
area while holding the appliance, release this area.
Appliance does not
switch on.
Appliance is not charged.
Charge the appliance.
Odour reduction is not
functioning as usual.
Plasma is not activating and the plasma indicator
remains white.
Press the appliance more firmly onto the fabric.
Plasma treatment area is soiled and is not
generating even plasma.
Clean the appliance regularly.
Plasma generation does
not stop after lifting the
appliance.
Activation area sticks and does not automatically
spring back out.
1. Release the activation area.
2. If the activation area is already in contact with
the fabric, lift the appliance briefly.
3. If you have accidentally activated the activation
area while holding the appliance, release this area.
Appliance is not
charging.
Ambient temperature is too high or too low.
Charge the appliance in a warmer or colder
environment.
Appliance is not supplied with power.
Connect the appliance to the power supply.
Check the circuit breaker in the fuse box.
Appliance emits a pulsing
sound during use.
Plasma indicator lights
up purple.
Fabric is too damp.
Leave the fabric to dry.
Plasma indicator
flashing purple.
Excessively damp fabric treated longer than 1
second.
Leave the fabric to dry.
Plasma indicator
switches to white during
operation.
Movement is insufficient or a change in movement
is detected.
Move the appliance faster over the fabric.
Appliance flashing red. Ambient temperature is too high or too low.
Use the appliance in a warmer or colder
environment.
20


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