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Blendtec Professional-Series Manual

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SECTION 8: WARRANTY US AND CANADA
WARRANTY DESCRIPTION (US Domestic and Canada)
The motor base and jar assembly, including all moving jar parts, are covered against
leaking or breakage for the warranty period. Warranties begin from date of purchase.
Cosmetic damage, product abuse, unreasonable use, damage resulting from an accident
(including fire, flood, earthquake or other natural disasters), product tampering, use of
accessories not endorsed by Blendtec, service performed or attempted by unauthorized
service agencies, units that have modifications, or have been or used for commercial
purposes are not included under this warranty.
The quality of Blendtec blenders is unsurpassed. You will enjoy years of wonderful and reliable
service from your Blendtec Professional Series.
THIS WARRANTY APPLIES ONLY TO PRODUCTS SOLD BY BLENDTEC OR ITS
AUTHORIZED DEALERS
Limited Warranty
Blendtec warrants the blender motor to be free of defect in material and workmanship
for the warranty period. During this period, such defects will be repaired or the product
replaced at Blendtec’s discretion without charge. This warranty does not cover damage
caused by misuse, accident, or negligence. All implied warranties, including but not
limited to implied warranties of fitness and merchantability, are limited in duration to the
warranty period on motor and jar. Any unit submitted for repair must be accompanied by
proof of original purchase and should be shipped prepaid to:
Blendtec
1206 South 1680 West
Orem, UT 84058
(800) 253-6383
(801) 222-0888
UNDER WARRANTY
1. Contact Blendtec immediately to diagnose the difficulty. Please have blender
serial number ready as well as a description of the problem. Do not attempt to
do your own repairs. Repairs made by persons other than Blendtec authorized
service representatives will void the warranty. Many issues can be resolved simply
and quickly over the phone.
2. If the difficulty cannot be resolved over the phone, your unit may require replacement.
If blender is under warranty, Blendtec will repair or replace the unit at no cost.
Cosmetic damage and abuse are not included.
3. Upon receiving instructions from Blendtec, box up your existing unit and enclose
the following:
Your Name: ____________________________________________________________
Address: _______________________________________________________________
Phone Number: _________________________________________________________
Motor Serial # (Found on bottom of motor base): _____________________________
Cycle Count (From the LCD Information Center): _____________________________
Your Purchase Date: _____________________________________________________
Place of Purchase: ______________________________________________________
An explanation of the problem: ____________________________________________
OUT OF WARRANTY
1. Contact Blendtec to diagnose the difficulty. Please have the blender serial number
ready along with a description of the problem. Do not attempt to do your own
repairs. Many issues can be resolved simply and quickly over the phone.
2. If the blender is not under warranty and you wish to have it repaired, please call
customer service with your serial number, place of purchase and date of purchase
so we may give you further instructions on how to send your machine in for an
out-of-warranty repair.
3. When you ship your unit please enclose the following:
Your Name: ____________________________________________________________
Address: _______________________________________________________________
Phone Number: _________________________________________________________
Motor Serial # (Found on bottom of motor base): _____________________________
Cycle Count (From the LCD Information Center): _____________________________
Your Purchase Date: _____________________________________________________
Place of Purchase: ______________________________________________________
An explanation of the problem: ____________________________________________
Products intended for sale in the United States and Canada are only covered
by U.S. and Canadian warranty, repair policies, and procedures. Products
used or sold outside the United States and Canada are subject to the
applicable international warranty and service procedures.
Using a machine outside the country it was designed for will void the warranty.
The Blendtec Professional Series is intended for home use only. Any
commercial use voids all warranties.
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