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Cleaning
CAUTION
Never use a high pressure washer or a garden hose to clean the propulsion system. The force
of a water jet could damage the electrical components of the propulsion system.
We recommend a soft sponge or a soft brush to clean the bicycle. Use a moist rag to clean the battery
docking station. Always use very little water, and keep water away from the electrical contacts. Check the
plug-in connections for moisture after cleaning and let these dry, if necessary, before using the bicycle.
Transporting an Electric Bicycle
WARNING
Make absolutely certain that the bike rack on your car is suitable for the increased weight
and the unique frame style of your electric bicycle. A rack that is not suitable can be
damaged or even break during the transport of the electric bicycle. The electric bicycle can
be damaged by an unsuitable bike rack.
When transporting a BionX equipped bicycle on a bike rack, always remove the battery and the console.
In case of inclement weather, your motor and system connections should be protected from the elements.
When travelling by air, it is important to understand that a lithium battery is classified as dangerous goods
and must be transported by a qualified handler. Your battery cannot accompany you and your bicycle on
a commercial flight.
Repair and Spare Parts
WARNING
The use of spare parts from unknown sources, for example replacement parts from third
parties, as well as opening the battery or replacing the cellpack is strictly prohibited.
For repair of your electric bicycle, consult a qualified dealer. The use of spare parts from unknown sources,
for example, replacement parts from third parties, is strictly prohibited. If you
need spare keys for the battery, please contact a BionX dealer. Please retain the
key number for your records. It is located on the battery key, as well as on the
face of the battery lock cylinder. If you are dropping off your bicycle for a
tune up or repair, always bring your battery keys to the dealer.
BionX Key Number
115
FUSE
This notch is very important
Troubleshooting
The system does not turn on
Check the battery and make sure that it is charged. The battery must be correctly inserted onto the
docking station and the lock must be completely closed. Also check that all connectors of the wiring
harness are properly engaged, and the console is inserted properly. If the problem persists, contact
an authorized dealer.
The system can be turned on but there is no assist / POWER PROT appears on console screen /
RC3 Controller LED lights are cascading
Check all connections, in particular that the cables running from the battery to the motor are properly
connected (with the system turned off). Turn the system on. If the problem persists, contact your dealer.
The system is continuously in Generate mode
When the propulsion system is continuously in Generate mode and cannot be switched back to assist mode
by pushing the key, the problem most likely lies with the brake switch that is located under the brake lever.
In this case try to “repair” the system by turning it off and then on again. If that does not solve the problem,
you can temporarily bypass it by removing the plug-in connection from the console to the brake switch.
WARNING
If you bypass the brake switch you also disable regenerative braking, in doing so your
BionX system will not provide any additional braking. We recommend that you contact
a dealer as soon as possible.
The motor is not as powerful after a repair or service
Tighten the nuts of the rear axle to the specified torque (40Nm/30lb-ft); check that the axle slot is facing
in the direction of 6 o’clock. If the problem persists, contact an authorized dealer.
The battery state-of-charge display on the console does not show “full” after a complete
charging procedure
Make sure that you have followed all of the instructions for the charging procedure. Let the battery cool
off for a few hours and charge it again. If the gauge still does not indicate a full charge, let the battery cool
again, fully deplete the battery and charge it again. If the problem persists, contact an authorized dealer.
The throttle lever offers no response
Check the throttle connections. Next, attempt to calibrate the throttle, hold the and buttons
until a countdown begins at the top of the console screen. Fully depress the throttle lever and release
a few times during the countdown.
The system will not turn on after storage
48V BionX batteries are now equipped with “Deep Sleep” mode, a new function that preserves battery
energy. To activate a battery that has entered Deep Sleep mode, connect it to the 26V BionX power sup-
ply. If the battery is removed from the system when doing so, allow the battery 5 minutes until it turns off
before re-installing. A series of 5 beeps will indicate the battery has shut off and it is safe to install again.
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