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Beurer GL34 mg/dL
30
Problem: Device does not turn on.
Cause Action
Flat batteries Replace the batteries.
Battery missing or incorrectly inserted Check whether the batteries are inserted
correctly (see "4.1 Inserting and replacing
the batteries", page 13).
Test strip was not fully inserted or
inserted on the wrong side
Insert the test strip, contacts first, into the
slit on the device. Ensure that the front
side of the test strip is facing towards you
(see "3.3 Test strip", page 11).
Device is defective Contact customer service.
Problem: You cannot hear the voice output.
Cause Action
The volume is too quiet Set the volume to a higher level (see
"4.2 Basic Settings", page 13).
Speaker is defective Contact customer service.
Problem: The test does not start after you insert the test strip in the device and
apply blood.
Cause Action
Insufficient quantity of blood Repeat the test with a new test strip and
a larger blood droplet.
Test strip is defective Repeat the test using a new test strip.
Blood was applied while the device was
turned off
Repeat the test and apply the blood
when 6 is flashing.
The basic settings of the device have
been changed and the change was not
completed (see "4.2 Basic settings",
page 13).
Remove the lid of the battery compartment
and press the "SET" button repeatedly
until "OFF" is displayed. Close the battery
compartment and repeat the test.
Device is defective Contact customer service.
Note
If the problem persists, contact customer service.
32


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