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Inhoudsopgave
Telefoneren met systeem 5
z Bevoegdheid is absoluut noodzakelijk . . . . . . . . . . . . . . . . . 6
z Verklarende woordenlijst. . . . . . . . . . . . . . . . . . . . . . . . . . 6
z Tonen & symbolen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Telefoneren 7
z Externe toewijzing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
z Intern opbellen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
z Extern opbellen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
z Verkort kiezen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
z Gesprek aannemen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
z Gesprekken in de wachtrij . . . . . . . . . . . . . . . . . . . . . . . . . 9
z Parkeren in het systeem . . . . . . . . . . . . . . . . . . . . . . . . . 10
z Voicebox beluisteren. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Meerdere deelnemers 12
z Ruggespraak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
z Wisselgesprek . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
z Verbreken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
z Gesprek met aankondiging doorverbinden. . . . . . . . . . . . . 13
z Gesprek zonder aankondiging doorverbinden. . . . . . . . . . . 13
z Vergadering met z’n drieën starten. . . . . . . . . . . . . . . . . . 14
z Vergadering met z’n drieën beëindigen . . . . . . . . . . . . . . . 14
z Twee externe deelnemers tijdens het gesprek met elkaar
verbinden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
z Twee deelnemers (extern/intern) tijdens het gesprek met
elkaar verbinden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Zichzelf tegen oproepen beschermen 16
z Aankloppen aan/uit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
z Aankloppen aannemen . . . . . . . . . . . . . . . . . . . . . . . . . . 16
z Aankloppen afwijzen. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
z Oproepblokkering aan/uit . . . . . . . . . . . . . . . . . . . . . . . . 17
z Blok intercom aan/uit . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
z Blok bidirectionele intercom aan/uit . . . . . . . . . . . . . . . . . 18
Deelnemergroepen 18
z Oproepovername . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
z Gerichte overname . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3


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